How Akina handles personal information.

Akina TCG Japan, based in Japan, is responsible for the personal information described in this policy. Questions and privacy requests can be sent through Facebook Messenger.

Where Japanese law requires the legal name, address, and representative details for retained personal data, we will provide them without delay in response to a verified request through that contact route. Akina TCG Japan is the public trading name used on this site; business details can be confirmed before placing an order.

• Enquiry information: name, social profile or handle, contact details, business or store information, country, product interests, want list, budget, and messages.
• Order information: quote and order contents, item photographs, payment status and reference, recipient name, address, telephone number, email address, shipping instructions, customs information, and support history.
• Site and consent information: pages viewed, time, browser or device information, referring page, network information processed by the provider, and the analytics choice stored in this browser.
• Business-source information: information supplied by you, your organisation, a social platform, a payment or shipping provider, or publicly available business sources used for relevant business contact.

• Respond to an enquiry and prepare a quote or sourcing request.
• Confirm item requirements, availability, condition information, payment, packing, export documents, shipping, customs handling, delivery, returns, disputes, and customer support.
• Keep accounting, tax, fraud-prevention, security, and transaction records.
• Measure site performance and aggregate use with Cloudflare Web Analytics.
• After consent, use Google Analytics to see how visitors move through the site and which enquiry routes are used.
• Use consented Google Analytics events to understand page visits and request-list usage.

For UK or EEA visitors, the applicable basis may be steps requested before a contract, performance of a contract, legal obligation, legitimate interests in operating and securing the business, or consent for optional analytics and marketing where consent is required. Consent can be withdrawn through Cookie settings.

Cloudflare Web Analytics measures page views and performance without cookies for this analytics service.

Google Analytics does not load until you select Accept analytics. After consent it sets first-party cookies, records page views, and records a small set of on-page actions such as opening a Messenger request, switching language, or downloading a guide. IP addresses are shortened.

Your analytics choice is stored in local browser storage for 180 days. Declining analytics does not limit access to product, price, ordering, or contact information. You can reopen Cookie settings from the footer.

We disclose only the information needed for the purpose to providers such as Cloudflare for hosting and aggregate analytics, Google Analytics after consent, Meta for Messenger, payment providers, carriers, customs or logistics providers, and professional advisers or public authorities where required. We do not sell or rent personal information.

These providers process information under their own terms and may operate outside your country. Relevant notices include the Cloudflare Privacy Policy, Google Privacy Policy, and Meta Privacy Policy. Shipping and payment providers are identified in the quote or transaction record when used.

Akina operates from Japan and serves buyers in other countries. A message, payment, or shipment may therefore be processed in Japan, the buyer's country, and countries where a platform, payment provider, carrier, or cloud provider operates. Where transfer safeguards are legally required, we rely on the provider's applicable contractual or statutory mechanism and disclose the provider used for the transaction.

• Enquiries and quotes that do not become orders are normally reviewed for deletion or anonymisation 24 months after the last substantive contact.
• Order, payment, shipping, customs, tax, and dispute records are normally kept for seven years, or longer when a law, audit, chargeback, claim, or unresolved dispute requires it.
• Analytics consent stored in the browser expires after 180 days. Provider-side retention follows the provider settings and notice.

Information is deleted or anonymised when it is no longer needed for the stated purpose and no legal or dispute-related reason requires retention.

We limit access to people and providers that need the information for the stated purpose, use account and access controls, and avoid publishing customer-identifying details in the handling-photo gallery. No internet transmission or storage method is risk-free, so absolute security cannot be promised.

Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, information about use, or withdrawal of consent. Send the request through Facebook Messenger and state the account or transaction needed to identify the record. We may verify identity before acting. We do not charge unless applicable law permits a reasonable fee for a manifestly unfounded or excessive request.

You may also complain to the privacy or data-protection authority that applies in your location. Akina does not use website information to make a solely automated decision that produces legal or similarly significant effects.

You may browse without providing order information. If you do not provide the details needed for a quote, payment check, delivery, customs declaration, or fraud prevention, we may be unable to proceed with that step. The service is intended for people able to enter into a purchase transaction; minors should use it only with a parent or guardian.

We update this policy before starting a materially new use of personal information and change the effective date above. A material change will be brought to the attention of affected users through the site or the contact channel used for the transaction where practicable.